Delivery Policy

Delivery and Returns -


We offer FREE delivery on most orders over $49.  Our standard delivery charge for orders less than $49 is $9.95.  Certain items (such as bulky furniture) may have additional charges.  Any additional delivery charges require customer approval prior to release.


Delivery Time

Orders placed by 4:00pm your local time on any business day normally ship same-day for next business day delivery.  Orders received after 4:00pm normally ship next business day for delivery the following business day.  Depending on your location within the continental US a small number of “dark green” and low stock items may take two-to-four business days for delivery, as these items ship from one of two warehouses located on the coasts.

Certain products originate directly from carefully selected vendors or manufacturers. These items are indicated on the site and are not available for next day delivery. Items shipped directly from one of these suppliers may take up to five business days for delivery.

While we cannot guarantee delivery times, we do our best to communicate expected arrival dates.  If you have questions about when a desired item will be delivered or would like an estimate on an existing order, please don't hesitate to call at 800.909.9750 or submit your inquiry online.


Carbon Neutral Delivery

Carbon emissions from the delivery of your order are neutralized (or offset) courtesy of through investments in renewable energy and energy efficiency projects around the world.  Emissions are calculated based on the manufacturer-reported net weight of your products and the distance traveled between our warehouse and the delivery location.  To learn more about our carbon offsetting service and how you can neutralize your own footprint, click here.


Packaging & Transportation

Though we do our best to minimize packaging and shipping distance, due to availability, item size, and other variables currently out of our control, some orders may be delivered in several shipments.  As we grow, your support will help us continue to challenge our supply-chain partners to operate more sustainability.

While the national carriers on which we must currently depend do not to-date offer fully sustainable delivery solutions, we are are encouraged by the participation of both UPS and FedEx in the EPA SmartWay Transport Partnership (of which we are also members), a program designed to minimize the ecological impact of the shipping industry.


Geographic Limitations delivers exclusively to street addresses in the continental United States.  We do not ship to P.O. Boxes, APO/FPO, Alaska(AK), Hawaii(HI), Puerto Rico(PR), or international addresses.

*Business days are Monday through Friday, excluding holidays.